Senior Manager / Director Transaction Services F/H

Join our retail team and help create an outstanding customer experience by understanding each customer's needs, recommending the right products and services, and guiding them through available purchase options. Key Responsibilities Deliver exceptional customer service by identifying customer needs and providing personalized recommendations. Build strong product knowledge and stay up to date with the latest products, services, and sales processes. Educate customers about available products, services, accessories, and purchasing options. Support teammates by sharing knowledge and contributing to a collaborative store environment. Maintain accuracy in transactions, inventory handling, and store procedures. Assist in different areas of the store whenever needed to ensure smooth daily operations. Create a welcoming and inclusive environment where every customer and colleague feels respected. Demonstrate professionalism, integrity, and a commitment to diversity and inclusion in all interactions. Minimum Qualifications Availability to work flexible schedules based on business needs, including evenings, weekends, and public holidays. Reliable attendance and punctuality. Excellent customer service and communication skills. Ability to work in accordance with company policies and local regulations. Preferred Qualifications The ideal candidate is able to: Demonstrate strong knowledge of consumer technology products and digital services. Recommend personalized solutions based on customer needs. Communicate clearly and confidently with customers from diverse backgrounds. Thrive in a fast-paced retail environment while assisting multiple customers. Collaborate effectively as part of a team and share responsibility for store success. Continuously learn new products, services, and industry trends. Handle sensitive or confidential information with professionalism and discretion. Adapt quickly to changing priorities and business needs. Compensation & Benefits We offer a competitive compensation package based on experience, qualifications, skills, and location. Eligible employees may receive: Competitive base salary Performance-based bonuses or commission opportunities (where applicable) Employee stock purchase and ownership programs Comprehensive medical, dental, and vision insurance Retirement savings plans Employee discounts on products and services Paid time off and company holidays Professional development and career growth opportunities Education assistance and tuition reimbursement for eligible programs Relocation assistance for qualifying positions Benefits and compensation may vary depending on location, employment status, and eligibility requirements. Equal Opportunity Employer We are committed to creating an inclusive workplace where everyone has the opportunity to succeed. Employment decisions are made based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Accessibility We are dedicated to providing an accessible workplace and recruitment process for all applicants. Reasonable accommodations are available for qualified individuals throughout the hiring process and employment, in accordance with applicable laws.

The Visual Storytelling & Messaging Expert serves as the creative engine for executive leadership, bridging the gap between complex technical product narratives and high-impact visual delivery. You are the storyteller of the key messages, transforming abstract strategic initiatives into clear, compelling, and visually resonant narratives for sales, customers, and industry. Visual Narrative Strategy: Translate vision and complex technical roadmaps and messages into cohesive, audience-specific visual experiences. Standardize visual delivery by creating and managing a reusable asset and content library. Partner with your leadership, Executive Communications and Marketing to drive key narratives delivered via speaking engagements and easy to follow assets, ensuring content resonates for internal and external audiences. Streamline creative workflows with leadership to ensure 90%+ on-time delivery and on target messaging for presentations and assets. Messaging Architecture & Stewardship: Serve as the primary steward for messaging, ensuring visual assets and accompanying narratives are in lockstep regarding tone, values, and clarity. Develop and maintain a "Visual Messaging Playbook" that defines how we visualize key concepts across all enablement collateral. Simplify messaging to drive clarity and alignment on company and business organization direction. Executive Creative Collaboration: Act as the strategic creative partner, collaborating across teams as a "whiteboard partner" for rapid brainstorming sessions. Be expert in designing high quality presentations, assets, and imagery; while being able to create art direction for designers or creative agencies when appropriate/ Establish and manage feedback loops that reduce revision cycles Core Competencies & Traits: The "Double-Threat" Skillset: Mastery of both the message (copywriting, narrative arc) and the medium (high-fidelity design in Google Slides, Adobe Creative Suite, Figma). Strong with words and expert and expert at design. Executive Agility: High comfort level with ambiguity and rapid timeline shifts. You thrive when asked to "whiteboard" a concept 24 hours before a major stage event. Translational Intelligence: The ability to take a deeply technical "product-first" slide and pivot it to a "value-first" customer narrative without losing accuracy. Visual Facilitation: Adept at whiteboard and extracting ideas from brainstorming sessions to clear, simple narratives and strong visuals. Minimum Requirements: 10 -15 years experience in messaging, storytelling for software, platform or services business 8+ years in creative and visual design Expert in Google Slides, Adobe Creative Suite, Figma Excellent experience in video editing Strong Relationship builder: Proven track record of building trust across teams to surface Customer Success stories on our latest initiatives In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com .

About the Team The OpenAI Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives. About the Role As the Robotics 3D Printing Lab Technician, you will own the day-to-day operation of our additive manufacturing lab and help enable rapid hardware iteration across the robotics organization. You’ll manage and maintain a fleet of 3D printers, develop workflows for engineers to submit and track builds, and ensure high-quality prototype parts are delivered quickly and reliably. You will partner closely with mechanical, electrical, and prototype engineering teams to support fast-paced robotics development. Beyond additive manufacturing, you will also contribute as a hands-on prototype technician supporting builds, rework, subsystem integration, and general lab operations across robotic systems. This role is based in San Francisco, CA, and requires in-person presence 5 days a week. In this role, you will: Lead operation, maintenance, and calibration of a fleet of 3D printers supporting robotics prototyping efforts Develop and maintain workflows for print submission, prioritization, tracking, and delivery across engineering teams Prepare, process, and optimize print jobs across a variety of additive manufacturing technologies and materials Perform post-processing operations including support removal, finishing, bonding, machining, dyeing, and assembly preparation Inspect completed parts for dimensional accuracy, cosmetic quality, and print integrity before delivery to engineers Partner with engineering teams to provide guidance on material selection, print orientation, tolerancing, and manufacturability Manage inventory of printing materials, consumables, spare parts, and maintenance supplies to ensure high printer uptime Support rapid prototyping workflows by assisting with mechanical builds, subsystem integration, and general prototype technician work Troubleshoot machine, process, and print quality issues across additive manufacturing workflows Help maintain a clean, organized, safe, and highly functional prototyping environment You might thrive in this role if you: Have deep hands-on experience with additive manufacturing systems and enjoy building reliable workflows around physical hardware Are highly organized and comfortable managing many concurrent prototype requests in fast-paced environments Understand tradeoffs between different printing technologies, materials, tolerances, and post-processing methods Enjoy hands-on technical work and are comfortable supporting a broad range of prototype and build activities Maintain a high bar for craftsmanship, lab discipline, and part quality Preferred qualifications: 4+ years of experience operating additive manufacturing systems in prototyping, robotics, product development, or manufacturing environments Experience with a variety of 3D printing technologies such as FDM, SLA, SLS, MJF, or PolyJet Familiarity with additive manufacturing materials, post-processing methods, and prototype finishing techniques Experience supporting hardware engineering teams in fast-paced development environments Familiarity with general electromechanical assembly, prototype builds, or robotics hardware systems About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement . Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations. To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link . OpenAI Global Applicant Privacy Policy At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology. Compensation $250K – $295K + Offers Equity